Refund policy

Refund & Returns Policy

Thank you so much for supporting Studio Jessica Rose. Every artwork, print and product is created or carefully curated with love, and I truly hope you enjoy your purchase as much as I enjoyed creating it.

I take great care in packaging every order to ensure it arrives safely. However, if something isn't quite right, please get in touch—I will always do my best to find a fair and helpful solution.

Returns

You have 14 days from receiving your order to request a return.

To be eligible for a return, your item must:

  • Be in its original condition.

  • Be unused and in its original packaging.

  • Include proof of purchase.

To request a return, please email hello@studiojessicarose.com with your order details and the reason for your return.

If your return is approved, I'll provide instructions on how and where to send your item. Please note that items returned without first contacting me cannot be accepted.

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of return postage.

Damaged, Faulty or Incorrect Items

Every order is carefully packaged before it leaves the studio, but occasionally damage can occur during transit.

Please inspect your order as soon as it arrives. If your item is damaged, faulty or you've received the wrong product, contact me as soon as possible at hello@studiojessicarose.com and include photographs of the item and packaging where possible. This helps me resolve the issue as quickly as possible.

I'll work with you to arrange an appropriate solution, which may include a replacement, repair, store credit or refund where required under Australian Consumer Law.

If an original painting is damaged during shipping and cannot be repaired, I will offer either:

  • a commissioned artwork of the same value,

  • store credit to the same value, or

  • another mutually agreed solution.

Original Artwork

Original artworks are one-of-a-kind pieces and cannot always be replaced.

If an original artwork is lost or damaged beyond repair during transit, I will work with you to provide the most suitable resolution, which may include a commissioned replacement, store credit, or another artwork of equal value.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or faulty:

  • Sale items

  • Gift cards

Change of Mind

As each purchase is carefully prepared and many products are limited edition or handmade, I do not offer returns or exchanges for change of mind.

Please choose carefully before placing your order. If you have any questions before purchasing, I'm always happy to help.

Refunds

Once your returned item has been received and inspected, I'll let you know the outcome of your request.

Where a refund is approved, it will be processed back to your original payment method.

Where a replacement is more appropriate—particularly for limited edition or one-of-a-kind artworks—I may offer:

  • a replacement (where available),

  • a commissioned artwork of the same value,

  • store credit, or

  • another artwork of equal value.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.